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Commission des droits

"We retained Relais Expert-Conseil to train our managers with regard to respect and civility in the workplace. The trainers were attentive to our needs and they were able to appeal to a group of people who were rather resistant to this type of training. Our employees are very knowledgeable and deeply sensitive to issues pertaining to harassment, which represented a challenge for the trainers who were very good at adapting their material in such an organizational context. The trainer was very experienced and has a unique way of delivering the content that is appealing regardless of the organization. Above all, the training of Relais Expert-Conseil had the desired impact on the work climate and, more than a year lather, we still refer to this presentation!"

Véronique Emond
Secretary General and Director
Secretariat and Administration
Commission des droits de la personne et des droits de la jeunesse
SSQ Groupe financier
"In the spring of 2015, when renewing the collective agreement for one of our subsidiaries, we crossed a significant period of turbulence. Relais Expert-Conseil's team was called in to support us facilitate a soft landing.

Their professional team, coached by the inspiring leaders that are Luc Chabot and Kim Rivard, managed to equip the various stakeholders and quickly restore a climate of confidence. Our organization was thus able to quickly regain its stride, both in terms of quality of curtomer service and operational efficiency.

Beyond the specific mission which was entrusted to the Relais Expert-Conseil's team, we see every day that all our managers acquired new skills which they have integrated in their daily practices.

We do not hesitate to recommend their services."

Martin Robert, CRHA
Principal Director
DP - HR Partner (SSQauto and SSQ Investment and Retirement)
Rio Tinto Alcan
“In 2011, our Alma plant in Saguenay Lac-St-Jean was on lock-out for six months following a long and difficult negociation process. Our plant employs approximately 200 professionnals and 800 unionized employees. Our annual aluminum production is arount 460KT and the plant’s recent technology gives it an importante place within Rio Tinto Alcan’s portfolio.
 
In an atmosphere of difficult labour relations and facing a post-conflict return to work, we were facing several crises. The plant’s management team therefore called on Relais Expert-Conseil’s team for assistance. Their mandate consisted of supporting the management team in developing a return-to-work strategy based on values of respect and strict management. They trained every manager on the appropriate range of skills and desireable behaviours that were needed in a situation such as ours. They coached managers on an individual basis many and offered counselling.
 
On site for the duration of the return-to-work process, their interventions greatly contibuted to the successful restart of our plant by integrating values associated with respect and rigourous management throughout the entire plant. Their professionalism, listening skills, discretion and availability were outstanding. The Relais team is made-up of highly competent ressources in various fields such as coaching, support relationships and crisis management.
 
Looking back, the Alma plant and the RTA executive team cannot imagine managing this return to work without Relais Expert-conseil’s undeniable support.”
 
Lise Lapointe
Human Resources Manager, Rio Tinto Alcan
Téléfilm Canada
“Telefilm Canada retained Relais Expert-Conseil following an extensive market research process. We found them agile and current. Mr. Chabot understood our needs and assigned the mandate to a senior member of his team. Ms. Di Schiavi was given full rein to help us find the right solutions. We found her contribution excellent from the initial assessment to the delivery. Her diplomacy, professionnalism, understanding of the mandate, expertise and communication skills facilitated the dissimination of the messages to the key individuals, in an unpretentious but effective manner. It was much appreciated!
 
As a result, we now have an action plan to guide us in acting when and where it is appropriate to do so. We are very satisfied of our collaboration with Relais Expert-Conseil and wouldn’t hesitate to recommend them.”

STELLA RIGGI, CRHA/CHRP
HUMAN RESOURCES DIRECTOR
Bombardier
“Their expertise has proven very useful in developing a strategy based on union-management collaboration, which resulted in joint procedures with our union to prevent and manage ’people’ issues and harassment complaints.”

Nicole L'Écuyer-Demers, Human Resources Vice President
Bombardier Aerospace
“Please allow me to take a moment of you time to express my great appreciation towards Mr. Luc Chabot regarding the professional work he did with our organization.
While facing a highly complex situation, Mr. Chabot was able to appropriately assess our challenge and find effective solutions that will have a very positive impact on the city of Sherbrooke’s police department.

Energetic, very committed and highly competent, Mr. Chabot was sensitive to the needs of our organization and I would recommend him without any hesitation.
Finally, I am convinced he will be able to meet the highest standards sought by clients in his field of work.”

Gaétan Labbé, Director
Police department
City of Sherbrooke
KOMATSU International
“Among other things, Relais Expert-Conseil has developed and provided training sessions on the prevention and management of harassment in the workplace, as an integral part of a labour relations recovery and harmonization plan. Mr. Chabot was an essential contributor in the definition and development of our intervention strategy as well as in drafting and implementing our action plan.”

Steve Nadeau, Human Resources Director
KOMATSU International (Canada) Inc.
Fonds de solidarité FTQ
“I recommended your company to an organization who was urgently in need of assistance while their employees were going through a crisis. This organization has now thanked me for the excellent work you did!

During my mandate as President of the Machinists’ Union at Bombardier Aerospace, you always demonstrated a great deal of professionalism and handled all cases with confidentiality.”

Michel Lauzon, Subscription Coordinator, past President of the Machinisists’ Union at Bombardier Aerospace
Fonds de solidarité FTQ



“We alway feel secure when doing business with Relais Expert-Conseil; the speed and professionalism shown in their interventions and the multiple services they offer are outstanding. In fact, we have been business partners for more than ten years.”

Danny LeBraceur
Human Resources Vice President
Fonds de solidarité FTQ
Ville de Candiac
“Candiac is proud to be able to count on Relais Expert Conseil’s services. Over the years, our town was able to rely on Relais Expert-Conseil’s expertise, namely regarding workplace interventions for employees going through difficult situations.  They offer high-quality professional services, tailored to our needs and their team is very knowledgeable. There you have it, this has been our experience with Relais Expert Conseil!”
 
Julie Legault
Human Resources Director, City of Candiac
MAPEI
“On May 4, 2012, the unionized employees working for MAPEI Laval went on strike. After a 19-month-long conflict during which strikers committed intimidation and other unfortunate acts , the return to work was seen as a significant hurdle to overcome. Trepidation and worry were top of mind.
 
We called on Luc Chabot from Relais Expert-Conseil to guide us and mostly to reassure us. After meeting with the management team and several supervisors, Luc was able to take stock of the atmosphere that prevailed prior to the conflict and understand the worries and challenges that we were facing.
 
Luc developed toolboxes and held several training sessions in order to prepare our managers who were going to be « front and center » after the conflict. He even made himself available on the Sunday morning on the eve of the return to work in order to ensure all the concepts learned were fresh in our minds.
 
The result: The return to work went smoothly, and the atmosphere was completely calm, civil and respectful. We knew what to say and what not to say as well as how to proceed. We were confident because we were well prepared and well organized. We had guidelines that everyone followed, and even today, three months after the fact, the work climate remains positive.
 
Thanks for everything, Luc!”
 
Anick Paré, Human Resources Director
MAPEI
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