Operations management

Relais Expert-Conseil provides organizations an opportunity to develop their managers’ knowledge base. We have developed a series of mini-training sessions, which last from 3 to 6 hours each, covering many aspects of operations management. These mini-training sessions are offered in your offices in order to minimize the loss of time due to transport and to maximize their work schedule.
 
Here is a list of our mini-training topics:

Logistics –manage and ensure ressources profitability

(Duration: 6 hours)

• Human resources management (administration, development, delegation, job cycles);
• Material resources management (logistics, inventory management, classification, prioritizing, “just-in-time”).

Operations management- lean management / KAIZEN

(Duration: 3 hours / also offered in a 6-hour format with Kaizen simulation)

• Introduction to lean management;
• Kaizen philosophy;
• “P.O.D.C.+A.” and “Deming wheel” concepts;
• “5S” program;
• “Mudas @ Gemba”;
• Discussion on news regarding lean management;
• Operations pPlanning and organization;
• “QQOQCCP” method;
• Management tools (MRP, ERP).

Introduction to project management

(Duration: 6 hours)

Project management concepts:

• Project management definition and terminology;
• Life cycles of a project;
• Merise  “3C” method;
• Functional diagram;
• Work breakdown structure (WBS);
• PERT diagram;
• GANT diagram;
• IT project management tools;
• Management throughout the project – contigencies;
• Conclusion: post-mortem.

Sustainable development in operations management

(Duration: 3 hours)

• Why talk about sustainable development?;
• The pillars of sustainable development;
• The organization’s social responsibility (ISO 26000);
• 7 areas of reflexion;
• 7 principles of social responsibility;
• Obligation of watchfulness;
• Systemic approach to sustainable development;
• “What should we do?” – the 7 steps;
• Videos and discussions.

Manage unusual situations

(Duration: 3 hours)

• Introduction to risk management;
• Risk management approaches;
• Risk prioritisation;
• Prevention and protection measures;
• Risk management planning;
• Emergency response plan;
• Manage in an emergency situation.

Manage different generations

(Duration: 3 hours)

• Introduction to Québec’s demographics;
• 4-generation analysis (silent generation, baby-boomers, generation X, generation Y);
• Understanding the differences, caracteristics, values and vision of each generation to improve management;
• Advice on managing generation “Y”;
• Get the best out of each generation: team building.

All these training sessions are provided by experienced trainers who offer our clients a lively and and dynamic learning experience through the use of multimedia, to promote more effective learning and retention. Participants are also provided with a printed version of the material. Some sessions include practical exercises during courses.