Relais Expert-Conseil is committed to respecting your privacy and protecting your personal information. As part of the delivery of its services, Relais Expert-Conseil may collect personal information, notably through its website or other applications, and you may provide such information. By browsing the Relais Expert-Conseil website, you acknowledge and accept these terms of use.
The purpose of this policy is to inform individuals using the services of Relais Expert-Conseil of the following:
How their personal data is collected and processed;
What rights they have regarding their data
Who is responsible for processing the personal data collected and processed
To whom this data is transmitted
The use of cookies by Relais Expert-Conseil on its websites
In the course of providing its services, Relais Expert-Conseil may collect personal information, and likewise, you are likely to communicate such information. The collection, use, communication and storage of your personal information are subject to the Loi sur la Protection des renseignements personnels dans le secteur privé (RLRQ, c. P-39.1).
Any information relating to a private individual that allows identifying them is considered personal. Your personal information may include, but is not limited to, your first and last name, gender, date of birth, home address, e-mail address, telephone numbers, information about your personal or family situation and the information you provide when you create a profile to benefit from one of our services.
However, personal information does not include information related to the performance of a role within an organization, such as the name, title and position of the private individual concerned, as well as the address, e-mail address and telephone number of the individual's place of work.
Relais Expert-Conseil has established and implemented internal policies and procedures to adequately protect personal information in our possession, regardless of the medium and format in which it is stored. We review these policies and procedures on a regular basis.
We ensure that our staff and partners are aware of the importance of protecting personal information by requiring them to undergo training in this regard and by issuing instructions from time to time that outline their role and obligations in this regard.
In the course of our activities, we collect your personal and confidential information solely to enable us to provide you with the services you have requested in an appropriate and personalized manner. In all cases, the communication of your personal and confidential information will be subject to the obligation to maintain confidentiality and comply with applicable laws.
Subject to the exceptions and requirements of applicable laws, we will not share or disclose your personal information to any other third parties without your consent.
By using our services, you consent to the collection, use, and disclosure of your personal and confidential information in accordance with this policy. The form of consent may vary depending on the context or the service.
Your consent will be required, for instance
By a person from our General Management for contractual purposes;
By a representative of our Human Resources Department;
By a person representing one of the services you wish to use.
You may withdraw your consent at any time, subject to certain legal or contractual restrictions.
In some specific circumstances, we may collect, use or disclose personal information without your knowledge or consent. Such circumstances include where, for legal, medical or security reasons, it is impossible or unlikely to obtain your consent, or where the information is necessary to investigate a possible breach of contract, to prevent or detect fraud, or to enforce the law.
Before disclosing to Relais Expert-Conseil personal information about a third party, you must obtain that third party's consent to the disclosure and processing of that personal information in accordance with the terms of the present policy.
Personal information concerning minors will not be collected from them without the consent of the parent or guardian.
Collection
We limit the collection, use, and disclosure of your personal information solely to the purposes we have indicated to you. Personal information is accessible to anyone within Relais Expert-Conseil who is authorized to receive it when such information is necessary for the performance of their duties.
We limit the collection, use and disclosure of your personal information to the purposes we have identified. Personal information is accessible to any person who is entitled to receive it within Relais Expert-Conseil when this information is necessary for the performance of their duties. If you submit personal information on our website for the purpose of publication, we will publish such information and may use such information in accordance with the permissions you grant us.
Use of personal information
Relais Expert-Conseil may use the personal information collected for the following purposes, among others:
To provide the service requested;
To confirm your identity and respond to your requests for information;
To improve our service offering;
To improve our service offering;
To provide any other complementary service associated to the service requested;
To meet the requirements of applicable laws and regulations;
To monitor the quality of our customer service and prevent errors and fraud.
Disclosure
We may disclose your personal information to any of our staff members, professional advisors, suppliers, or subcontractors to the extent that this is
reasonably necessary for the provision of the requested services and for the purposes set out in this policy.
In general, we do not disclose your personal information. Occasionally, we may share your personal information with certain suppliers or agents in order to provide the services you have requested from us. In all cases, we comply with the restrictions and requirements set out by the Law when disclosing your personal information, and in certain circumstances, this is governed by a written agreement and a security assessment to ensure that your personal information is afforded adequate protection, comparable to that implemented within Relais Expert-Conseil.
Your personal information will not be disclosed to third parties except as provided in this Privacy Policy, unless required or authorized by law, or ordered by a competent court. Relais Expert-Conseil does not sell your personal information to third parties.
Impact Assessment
A Privacy Impact Assessment (PIA) regarding the use of personal information by our services and/or systems is conducted before any personal information is collected by Relais Expert-Conseil. When transfers are made outside of Quebec, the impact of such transfers will also be assessed.
We automatically collect certain non-personal information using a third-party analytics program, such as Google Analytics, to help us understand how visitors use our web services, but none of this information identifies them personally. The following information may be collected, stored and used:
Information about their computer, including the IP address, geographical location, browser type and version, and operating system.
Information about their visits to our website and how they use it, including the referring source, length of visit, pages viewed and website navigation paths.
Information generated when visitors use our site, including when, how often and under what circumstances they do it.
Relais Expert-Conseil uses cookies on its website. Cookies are small data files stored on your computer or mobile device when you visit a website or an application. Cookies are used to enhance your user experience by storing certain data. You can choose whether or not to accept the use of these cookies. In the latter case, your user experience on our website may be reduced.
Cookies we use on our websites
We may use cookies for the following purposes:
Technical or functional cookies: Some cookies ensure the proper functioning of certain parts of a website and take into account your preferences as a user. By placing functional cookies, visiting our website is made easier. For example, you may not need to enter the same information multiple times during your visit to our website, as this information is saved in a
cookie.
Technical or functional cookies: Some cookies ensure the proper functioning of certain parts of a website and take into account your preferences as a user. By placing functional cookies, it makes visiting our website easier. For example, you may not need to enter the same information multiple times during your visit to our website, as this information is saved in a
cookie.
Marketing/tracking cookies: Marketing or tracking cookies, or any other form of local storage, are used to create user profiles in order to display advertising or to track the individual on our website or other websites for similar marketing purposes.
Cookies used by our partners or service providers
In certain situations, it is possible that we provide one of our services by using an external provider, who may use cookies that will be stored on your computer or mobile device.
Cookie Management
You can set up your browser or device to refuse cookies or delete them after they have been stored. Please consult the “Help” section of your browser or device for instructions. Please note that deleting or refusing cookies may affect your user experience.
browsing experience on our website.
When your personal information is no longer required, it is destroyed in compliance with the applicable legislation and our records retention policy. In certain circumstances, we may anonymize the personal information we retain.
Your personal and confidential information is retained, directly or through outsourcing companies, only as long as necessary for the purposes of the services requested and in accordance with applicable legal and regulatory requirements. We require our subcontractors to subscribe to confidentiality undertakings and apply policies equivalent to the present one. In all cases, access to your personal and confidential information is restricted to those persons for whom access is necessary for the performance of their duties.
We are responsible for personal information in our possession or custody, including information we entrust to third parties to provide Internet users with the requested service. We require these third parties to maintain this information in compliance with strict confidentiality and security standards.
We adhere to the principles set out by the Law. We have implemented policies and guidelines that ensure the protection of your privacy. The person responsible for the protection of personal information oversees this privacy policy as well as the various company frameworks.
Our staff is informed and properly trained on policies and practices regarding the protection of personal information.
We have implemented several security measures with respect to the personal information and confidential data we hold to protect them from loss and theft, and prevent unauthorized access, transmission, use or modification of personal information:
Privacy Impact Assessment
We have reasonable organizational, technical and physical security measures in place to protect your personal information against loss, theft, unauthorized access, use and disclosure.
For instance, we ensure that access to our offices and IT equipment is restricted, and all members of our staff and our partners are aware of the security and confidentiality of the personal information to which they have access.
The personal information we collect is kept confidential in accordance with the applicable legislation. In addition, if you choose to send us personal information by e-mail or by means of a form available on our website, we will only use the information required to reply to your message and follow up on it, ensuring that it is kept confidential.
Destruction
We ensure the physical and technological protection of stored personal information against accidental or inappropriate destruction, loss or disclosure.
We retain your personal information for as long as necessary for the purposes for whichit was collected. However, we must destroy or anonymize such information in accordance with the applicable legislation and our retention schedule.
conservation.
When we destroy or anonymize your personal information, we take the necessary measures to ensure its confidentiality and to ensure that no unauthorized person has access to it during the destruction or anonymization process.
destruction or anonymization.
Managing incidents involving personal information
Should Relais Expert-Conseil have reason to believe that a confidentiality incident involving personal information has occurred and that there is a risk that the incident may cause some harm, we will, with due diligence, inform the Commission d'accès à l'information as well as any person whose personal information is affected by the incident. Relais Expert-Conseil may also notify any person or organization likely to reduce the risk by communicating only the personal information required for this purpose without the consent of the person concerned. In all cases, a register will document the incident for reference purposes.
Request for access, removal, or correction
Subject to any regulatory or contractual restrictions, you may consult, request correction, or request the destruction of the personal information we hold about you.
To exercise any of these rights, please contact Relais Expert-Conseil by reaching out to the person mentioned in Section 14. Contact Information.
In certain specific circumstances, we may refuse to provide you with the requested information. Exceptions to your right of access include situations where the information cannot be disclosed for legal or security reasons. These limitations are described in the Act respecting the protection of personal information in the private sector (RLRQ, c. P-39.1).
In certain specific circumstances, we may refuse to provide you with the requested information. Exceptions to your right of access include situations where the information cannot be disclosed for legal or security reasons. These limitations are described in the Act respecting the protection of personal information in the private sector (RLRQ, c. P-39.1).
Contact
Any request or complaint concerning the protection of personal information should besent to the Privacy Officer:
Mathieu Chabot
Relais Expert-Conseil
3860 Côte-Vertu Blvd, Suite 222
Saint-Laurent, QC H4R 1V4
Courriel : mchabot@relaisexpertconseil.com
Should Relais Expert-Conseil’s Privacy Officer decide not to respond to a User’s request, and should the User wish to contest this decision, or if the User believes that one of their rights has been infringed, they have the right to contact the Commission d’accès à l’information du Québec.
This Privacy Policy may be updated from time to time to reflect legislative or operational changes within our organization. Relais Expert-Conseil reserves the right to modify this policy at any time.
The posting of the revised Policy will be deemed sufficient notice. Continuing to use our website constitutes your acceptance of this Policy and any updates.
The present Privacy Policy was updated on May 1, 2025.